11.—(1) A contractor shall co-operate with any investigation of a complaint by [F1the Department] in accordance with the procedures which it operates in accordance with directions given under Article 17(1) of the Order, whether the investigation follows one under the contractor’s complaints procedure or not.
(2) The co-operation required by sub-paragraph (1) includes—
(a)answering questions reasonably put to the contractor by [F1the Department];
(b)providing any information relating to the complaint reasonably required by [F1the Department]; and
(c)attending any meeting to consider the complaint (if held at a reasonably accessible place and at a reasonable hour, and due notice has been given), if the contractor’s presence at the meeting is reasonably required by [F1the Department].
Textual Amendments
F1Words in Sch. 1 para. 11 substituted (1.4.2022) by The Health and Social Care Act (Northern Ireland) 2022 (General Dental and Ophthalmic Services Consequential and Miscellaneous Amendment) Regulations (Northern Ireland) 2022 (S.R. 2022/104), regs. 1(1), 4(9)(a)
Commencement Information
I1Sch. 1 para. 11 in operation at 9.11.2007, see reg. 1