15.—(1) For the basic condition in Article 9(1)(e) of the Order, a person who has accepted a claimant commitment within such period after making a claim as the Department specifies is to be treated as having accepted that claimant commitment on the first day of the period in respect of which the claim is made.
(2) In a case where an award may be made without a claim, a person who accepts a claimant commitment within such period as the Department specifies is to be treated as having accepted a claimant commitment on the day that would be the first day of the first assessment period in relation to the award in accordance with regulation 22(3) or (4) (assessment periods).
(3) The Department may extend the period within which a person is required to accept a claimant commitment or an updated claimant commitment where the person requests that it review—
(a)any action proposed as a work search requirement or a work availability requirement, or
(b)whether any limitation should apply to those requirements,
and it considers that the request is reasonable.
(4) A person must accept a claimant commitment by one of the following methods, as specified by the Department—
(a)electronically,
(b)by telephone, or
(c)in writing.
16. A person does not have to meet the basic condition to have accepted a claimant commitment if the Department considers that—
(a)the person cannot accept a claimant commitment because they lack the capacity to do so, or
(b)there are exceptional circumstances in which it would be unreasonable to expect the person to accept a claimant commitment.