http://www.legislation.gov.uk/nisr/2021/113/introduction/made

The Public Services Ombudsman Act (Northern Ireland) 2016 (Commencement) Order (Northern Ireland) 2021

en

Government Printer for Northern Ireland

2021-04-29

NORTHERN IRELAND PUBLIC SERVICES OMBUDSMAN

This Order brings into operation on 24th May 2021 sections 35 to 42 of the Public Services Ombudsman Act (Northern Ireland) 2016:Sections 35 and 36 of the 2016 Act provides that the Ombudsman must publish a statement of principles concerning complaints handling procedures of listed authorities and obliges listed authorities to comply with those statement of principles;Sections 37 and 38 of the 2016 Act makes provision for the Ombudsman to publish a model complaints handling procedure and may specify that a listed authority comply with the model complaints handling procedure;Section 39 of the 2016 Act provides that the Ombudsman can make a declaration of non-compliance of a complaints handling procedure in specified circumstances;Section 40 of the 2016 Act makes provision requiring submission of a complaints handling procedure by a listed authority, if the Ombudsman so directs;Section 41 of the 2016 Act specifies the circumstances where the duties in section 36 and 38 do not apply; andSection 42 of the 2016 Act provides that the Ombudsman must monitor, promote and encourage best practice in relation to complaints handling.