PART 2Prescribed requirements for qualifying pensions dashboard services

State pension information10.

(1)

A pensions dashboard service must display to the individual concerned whichever of the following information is provided by the Department—

(a)

state pension information;

(b)

notice that state pension information, or an element of state pension information, is unavailable;

(c)

supporting messages.

(2)

Information referred to in paragraph (1) must be displayed—

(a)

without delay, and

(b)

without charge.

(3)

The content and manner of display of supporting messages must accord with standards on state pension information published from time to time by the Department covering the following—

(a)

generic messages;

(b)

messages relating to the user’s state pension information;

(c)

messages to indicate where further information relating to the state pension information provided is available;

(d)

messages for display where state pension information has not been provided by the Department;

(e)

any other messages relating to state pension information that has been provided by the Department.

(4)

The presentation by a pensions dashboard service of information referred to in paragraph (1), and of general information about using the pensions dashboard service and accessing the service to see state pension information, must accord with design standards published from time to time by the Money and Pensions Service.

(5)

A pensions dashboard service—

(a)

must only display information referred to in sub-paragraphs (a) to (c) of paragraph (1) which is provided by the Department, and

(b)

must not store such information other than in the form of temporary caching and for the sole purpose of displaying it in a single session.

(6)

For the purposes of this regulation—

(a)

a reference to “state pension information”, in relation to an individual, is to be read as including a reference to the tax years upon which the state pension information referred to in section 38(7)13 of the 2000 Act is based, (where “tax year” means a period beginning with 6th April in one year and ending with 5th April in the next year);

(b)

“element of state pension information” refers to any of the information relating to an individual that is listed in paragraphs (a) to (e) of section 38(7) of the 2000 Act;

(c)

“supporting messages” means—

(i)

messages relating to state pension information;

(ii)

messages to be displayed when state pension information, or an element of state pension information, is unavailable.