SCHEDULE 4 SYSTEMS AND PROCESSES REQUIREMENTS

Member communication
11. Whether there are systems and processes—
(a) for facilitating members’ engagement with the scheme;
(b) for bringing members’ views to the attention of the trustees;
(c) for directing members’ complaints to the correct channels for resolution.

Sch. 4 para. 11 in operation at 29.9.2023, see reg. 1