Member communication N.I.
11. Whether there are systems and processes—N.I.
(a)for facilitating members’ engagement with the scheme;
(b)for bringing members’ views to the attention of the trustees;
(c)for directing members’ complaints to the correct channels for resolution.
Commencement Information
I1Sch. 4 para. 11 in operation at 29.9.2023, see reg. 1