SCHEDULELetting Agent Code of Practice
SECTION 5Management and maintenance
Carrying out repairs and maintenance88
You must give the tenant clear information about who will manage any repairs or maintenance, as agreed with the landlord and set out in the tenancy agreement. This includes giving them relevant contact details (e.g. you, the landlord or any third party) and informing them of any specific arrangements for dealing with out-of-hours emergencies.