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22. The complaints procedure established and operated by a succeeding contractor under–
(a)the term of its general medical services contract which gives effect to paragraph 82 of Schedule 5 to the 2004 Regulations; or
(b)the equivalent term of the default contract,
shall apply to any complaint which a patient or former patient of the relevant medical practitioner to whom it is a succeeding contractor could have made (but did not make) on or before 31st March 2004 under paragraph 12A of Schedule 1 to the 1995 Regulations as it applies to complaints made by a patient or former patient of the succeeding contractor in relation to any matter reasonably connected with the provision of services under the contract.
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