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The Public Transport Users' Committee for Scotland Order 2006
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Making a complaint
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2. –
(1) A written complaint shall be made by a notice of complaint sent to the Sub-Committee.
(2) A notice of complaint–
(a)shall be sent to the Sub-Committee within 28 days of the date on which the complainant has been advised that the bus operator has determined the relevant complaint;
(b)shall state the full name and address of the complainant;
(c)may specify some other address as being the address to which documents may be sent in connection with the complaint;
(d)shall specify the date on which the relevant complaint was made and the nature of any determination made by the bus operator on that complaint; and
(e)may include any representations which the complainant wishes to make.
(3) The notice of complaint shall be signed by the complainant or an authorised representative.
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