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The Prisons and Young Offenders Institutions (Scotland) Rules 2006
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Investigation of complaints
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159.—(1) The visiting committee and any member shall hear and investigate any complaint which a prisoner makes to the committee and the member.
(2) Where a member of the committee wishes to see any prisoner in connection with a complaint, the Governor shall make arrangements for the member to do so, whether in the prisoner’s room or cell or in some other part of the prison, but in any case outwith the sight and hearing of an officer unless either party requests otherwise.
(3) The visiting committee shall–
(a)record particulars of its findings in relation to its investigation of a prisoner’s complaint in its minute book;
(b)promptly send a copy of such findings to the Scottish Ministers and to the Governor; and
(c)orally inform the prisoner concerned of its findings.
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