The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012
PART 1COMMENCEMENT AND INTERPRETATION
1Citation, commencement and interpretation
PART 2GENERAL
2Duty to have arrangements in place
3Feedback and Complaints Officer and Manager
4Persons who may give feedback or comments, or raise concerns or complaints in relation to health care
PART 3DEALING WITH COMPLAINTS
5Period for raising a complaint
6Requirement to deal with complaints
7(1) In dealing with a complaint specified in regulation7(2), the...
8Form of communications
PART 4TRANSITIONAL, SAVING AND CONSEQUENTIAL PROVISIONS
9Transitional provision in respect of former complaints
SCHEDULECONSEQUENTIAL PROVISIONS
1Amendment of the National Health Service (General Medical Services Contracts) (Scotland) Regulations 2004.
2Amendment of the National Health Service (Primary Medical Services Section 17C Agreements) (Scotland) Regulations 2004.
3Amendment of the National Health Service (General Ophthalmic Services) (Scotland) Regulations 2006.
4Amendment of the National Health Service (Discipline Committees) (Scotland) Regulations 2006.
5Amendment of the National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009
6Amendment of the National Health Service (General Dental Services) (Scotland) Regulations 2010
2012 No. 36
National Health Service

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

Made
Laid before the Scottish Parliament
Coming into force
The Scottish Ministers make the following Regulations in exercise of the powers conferred by sections 15(4)(a) and 25(1) of the Patient Rights (Scotland) Act 20111 and all other powers enabling them to do so.