http://www.legislation.gov.uk/ssi/2012/36/contents/made

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

National Health Service (NHS)

Complaints procedure (local government)

Ombudsmen

Health care services and specialisms

Compliments and complaints (council)

King's Printer for Scotland

2014-07-25

NATIONAL HEALTH SERVICE

These Regulations make provision about the arrangements to be put in place in terms of section15 of the Patient Rights (Scotland) Act 2011 (“the Act”) in relation to the handling of feedback, comments and concerns received in relation to health care, and, in particular for the purposes of dealing with complaints raised in relation to health care.

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

reg. 1(2)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016

reg. 2(2)

reg. 3

reg. 1(1)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

reg. 5(1)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016

reg. 2(3)

reg. 3

reg. 1(1)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

reg. 5(2)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016

reg. 2(4)

reg. 3

reg. 1(1)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

reg. 6A-6D

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016

reg. 2(5)

reg. 3

reg. 1(1)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

reg. 7 heading

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016

reg. 2(6)

reg. 3

reg. 1(1)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

reg. 7(2)(f)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016

reg. 2(7)(a)

reg. 3

reg. 1(1)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

reg. 7(2)(fa)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016

reg. 2(7)(b)

reg. 3

reg. 1(1)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

reg. 7(3)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Amendment Regulations 2016

reg. 2(8)

reg. 3

reg. 1(1)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

sch. 1

para. 1

The National Health Service (General Medical Services Contracts) (Scotland) Regulations 2018

sch. 9

reg. 2

reg. 1

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

reg. 1(2)

The National Health Service (General Medical Services Contracts) (Scotland) Regulations 2018

sch. 10

para. 7(2)

reg. 2

reg. 1

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

sch. 1

para. 2

The National Health Service (Primary Medical Services Section 17C Agreements) (Scotland) Regulations 2018

Sch. 7

reg. 2

art. 1(2)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

reg. 1(2)

The National Health Service (Primary Medical Services Section 17C Agreements) (Scotland) Regulations 2018

Sch. 8

para. 5(2)

reg. 2

art. 1(2)

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

PART 1COMMENCEMENT AND INTERPRETATION

1Citation, commencement and interpretation

PART 2GENERAL

2Duty to have arrangements in place

3Feedback and Complaints Officer and Manager

4Persons who may give feedback or comments, or raise concerns or complaints in relation to health care

PART 3DEALING WITH COMPLAINTS

5Period for raising a complaint

6Requirement to deal with complaints

7(1) In dealing with a complaint specified in regulation7(2), the...

8Form of communications

PART 4TRANSITIONAL, SAVING AND CONSEQUENTIAL PROVISIONS

9Transitional provision in respect of former complaints

SCHEDULECONSEQUENTIAL PROVISIONS

1Amendment of the National Health Service (General Medical Services Contracts) (Scotland) Regulations 2004.

2Amendment of the National Health Service (Primary Medical Services Section 17C Agreements) (Scotland) Regulations 2004.

3Amendment of the National Health Service (General Ophthalmic Services) (Scotland) Regulations 2006.

4Amendment of the National Health Service (Discipline Committees) (Scotland) Regulations 2006.

5Amendment of the National Health Service (Pharmaceutical Services) (Scotland) Regulations 2009

6Amendment of the National Health Service (General Dental Services) (Scotland) Regulations 2010

2012 No. 36

National Health Service

The Patient Rights (Complaints Procedure and Consequential Provisions) (Scotland) Regulations 2012

Made8th February 2012

Laid before the Scottish Parliament10th February 2012

Coming into force1st April 2012

The Scottish Ministers make the following Regulations in exercise of the powers conferred by sections 15(4)(a) and 25(1) of the Patient Rights (Scotland) Act 20111 and all other powers enabling them to do so.