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2.—(1) Subject to paragraphs (2) and (3), the matters which may be the subject of a complaint are—
(a)any exercise of, or any failure to exercise, a function which is conferred on a service provider or relevant authority by or under Part 4 of the Act; or
(b)any exercise of, or any failure to exercise, a function which is conferred on any of the following by or under Part 5 of the Act:—
(i)the responsible authority in relation to a child;
(ii)a relevant authority;
(iii)the managing authority of a child’s plan; or
(iv)a listed authority.
(2) Paragraph (1) is to be construed as follows—
(a)the reference to a service provider includes a service provider in relation to a child or young person; and
(b)references to a service provider or any authority include any person exercising a function on behalf of, or under arrangements made by, that service provider or authority in accordance with Part 4 or 5 of the Act.
(3) A matter mentioned in paragraph (1) may not be the subject of a complaint if a complaint in respect of that matter has already been determined in accordance with this Order.
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