Matters which may be the subject of a complaint

2.—(1) Subject to paragraphs (2) and (3), the matters which may be the subject of a complaint are—

(a) any exercise of, or any failure to exercise, a function which is conferred on a service provider or relevant authority by or under Part 4 of the Act; or

(b) any exercise of, or any failure to exercise, a function which is conferred on any of the following by or under Part 5 of the Act:—

(i) the responsible authority in relation to a child;

(ii) a relevant authority;

(iii) the managing authority of a child’s plan; or

(iv) a listed authority.

(2) Paragraph (1) is to be construed as follows—

(a) the reference to a service provider includes a service provider in relation to a child or young person; and

(b) references to a service provider or any authority include any person exercising a function on behalf of, or under arrangements made by, that service provider or authority in accordance with Part 4 or 5 of the Act.

(3) A matter mentioned in paragraph (1) may not be the subject of a complaint if a complaint in respect of that matter has already been determined in accordance with this Order.