PART 8Enforcement
CHAPTER 1Interpretation, scope, complaints
No sanctions without receipt of complaints or information52
1
The Secretary of State must not impose a sanction under this Part unless—
a
an eligible complaint is referred to the Secretary of State in accordance with regulation 59;
b
a complaint is made to the Secretary of State under regulation 60; or
c
information is received by the Secretary of State from—
i
a person specified in paragraph (3); or
ii
an authorised person,
in respect of a matter described in paragraph (2).
2
A matter referred to in paragraph (1) is any of the following—
a
an improver has breached the consent provision;
b
a notifier has breached the disclosure and acknowledgment provisions;
c
an authorised person has breached the relevant requirements;
d
a relevant person has failed to take a consumer credit modifying step.
3
The persons specified for the purpose of paragraph (1)(c) are—
a
the Office of Fair Trading;
b
the ombudsman.