1. Introductory Text

  2. PART 1

    1. 1.Citation and commencement

    2. 2.Interpretation

  3. PART 2 Regulation of relevant licensing bodies

    1. 3.Notice of non-compliance and direction to adopt a code of practice

    2. 4.Effect of a direction

    3. 5.Imposition of code of practice

    4. 6.Code reviewer

    5. 7.Licensing code ombudsman

    6. 8.Recovery of fees by the Secretary of State

  4. PART 3 Information and financial penalties

    1. 9.Secretary of State’s powers to request information

    2. 10.Financial penalties

    3. 11.Imposition of a financial penalty: main procedural requirements

    4. 12.Appeals

    5. 13.Calculating time

  5. Signature

    1. SCHEDULE

      SPECIFIED CRITERIA

      1. 1.The specified criteria are set out in paragraphs 2 –...

      2. 2.Obligations to rights holders, members and licensees

      3. 3.Requirements imposed on licensees

      4. 4.Conduct of employees, agents and representatives

      5. 5.Information and transparency – monitoring and reporting requirements

      6. 6.Reporting requirements

      7. 7.Resolution of complaints and disputes

      8. 8.The complaints procedure shall— (a) define the categories of complaints...

      9. 9.Ombudsman Scheme

  7. Explanatory Note