S. 27F inserted (1.9.1992) by Competition and Service (Utilities) Act 1992 (c. 43), s. 5(1); Competition and Service (Utilities) Act 1992 (Commencement No. 1) Order 1992, art. 4, Sch. Pt.II

Ss. 27A-27L repealed (25.7.2003 for specified purposes, 29.12.2003 otherwise) by Communications Act 2003 (c. 21), ss. 147(e), 406, 408, 411, Sch. 19(1) (with Sch. 18, Sch. 19(1) Notes 1, 5); S.I. 2003/1900, arts. 1(2), 2(1), 3(1), Sch. 1 (with art. 3(2) (as amended (8.12.2003) by S.I. 2003/3142, art. 1(3))); S.I. 2003/3142, art. 3, Sch. 1 (with art. 11)

Ss. 27A, 27B and cross heading inserted (1.7.1992) by Competition and Services (Utilities) Act 1992 (c. 43), s. 1; Competition and Service (Utilities) Act 1992 (Commencement No. 1) Order, art. 3, Sch.

Pt. II (ss. 5-46) excluded (23.6.1999) by S.I. 1999/1736, art. 7(4)

http://www.legislation.gov.uk/ukpga/1984/12/section/27FTelecommunications Act 1984An Act to provide for the appointment and functions of a Director General of Telecommunications; to abolish British Telecommunications’ exclusive privilege with respect to telecommunications and to make new provision with respect to the provision of telecommunication services and certain related services; to make provision, in substitution for the Telegraph Acts 1863 to 1916 and Part IV of the Post Office Act 1969, for the matters there dealt with and related matters; to provide for the vesting of property, rights and liabilities of British Telecommunications in a company nominated by the Secretary of State and the subsequent dissolution of British Telecommunications; to make provision with respect to the finances of that company; to amend the Wireless Telegraphy Acts 1949 to 1967, to make further provision for facilitating enforcement of those Acts and otherwise to make provision with respect to wireless telegraphy apparatus and certain related apparatus; to give statutory authority for the payment out of money provided by Parliament of expenses incurred by the Secretary of State in providing a radio interference service; to increase the maximum number of members of British Telecommunications pending its dissolution; and for connected purposes.1984-04-12texttext/xmlenStatute Law Database2024-05-21Expert Participation2020-12-31Part II Provision of Telecommunication Services Standards of performance
27F Disputes about discrimination etc. in fixing charges.

1

Any dispute, of a kind to which this section applies, between—

a

a person (“the customer”) who is, or wishes to be, provided with any relevant service by a designated operator, and

b

that designated operator,

may be referred to the Director by either party.

2

This section applies to any dispute as to whether the designated operator—

a

has exercised undue discrimination against the customer in respect of charges applied, or to be applied, in connection with the provision of the service in question;

b

has shown undue preference to any other person in respect of such charges, to the detriment of the customer; or

c

has applied, or proposes to apply, any charge in connection with the provision of the service in question to the customer which is neither specified in, nor determined in accordance with a method specified in, a notice required by a condition of a kind mentioned in section 8(1)(e) above.

3

Where a dispute is referred to him under this section, the Director, or an arbitrator (or in Scotland an arbiter) appointed by him, shall determine whether the customer’s allegation is well founded and, if it is, make such order as he considers appropriate.

4

Any person making an order under subsection (3) above shall include in the order his reasons for reaching his decision with respect to the dispute.

5

No act or omission of a designated operator which is permitted by any condition—

a

relating to any of the matters referred to in section 8(1)(d) above, and

b

included in the licence granted to him under section 7 above,

shall be taken to constitute undue discrimination or undue preference for the purposes of this section.

6

The practice and procedure to be followed in connection with a reference under this section shall be determined by the Director.

7

An order under this section—

a

may include such incidental, supplemental and consequential provision (including provision requiring either party to pay a sum in respect of the costs or expenses incurred by the person making the order) as that person considers appropriate; and

b

shall be final and—

i

in England and Wales and in Northern Ireland enforceable, in so far as it includes such provision as to costs or expenses, as if it were a judgment of a county court; and

ii

in Scotland, enforceable as if it were an extract registered decree arbitral bearing a warrant for execution issued by the sheriff.

8

In including in an order under this section any such provision as to costs or expenses, the person making the order shall have regard to the conduct and means of the parties and any other relevant circumstances.

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<p>
<ref href="http://www.legislation.gov.uk/id/ukpga/1984/12/section/27F">S. 27F</ref>
inserted (1.9.1992) by
<ref href="http://www.legislation.gov.uk/id/ukpga/1992/43">Competition and Service (Utilities) Act 1992 (c. 43)</ref>
,
<ref href="http://www.legislation.gov.uk/id/ukpga/1992/43/section/5/1">s. 5(1)</ref>
; Competition and Service (Utilities) Act 1992 (Commencement No. 1) Order 1992, art. 4, Sch. Pt.II
</p>
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<note class="commentary F" eId="c19228861">
<p>
<rref from="http://www.legislation.gov.uk/id/ukpga/1984/12/section/27A" upTo="http://www.legislation.gov.uk/id/ukpga/1984/12/section/27L">Ss. 27A-27L</rref>
repealed (25.7.2003 for specified purposes, 29.12.2003 otherwise) by
<ref href="http://www.legislation.gov.uk/id/ukpga/2003/21">Communications Act 2003 (c. 21)</ref>
,
<ref href="http://www.legislation.gov.uk/id/ukpga/2003/21/section/147/e">ss. 147(e)</ref>
,
<ref href="http://www.legislation.gov.uk/id/ukpga/2003/21/section/406">406</ref>
,
<ref href="http://www.legislation.gov.uk/id/ukpga/2003/21/section/408">408</ref>
,
<ref href="http://www.legislation.gov.uk/id/ukpga/2003/21/section/411">411</ref>
,
<ref href="http://www.legislation.gov.uk/id/ukpga/2003/21/schedule/19/1">Sch. 19(1)</ref>
(with
<ref href="http://www.legislation.gov.uk/id/ukpga/2003/21/schedule/18">Sch. 18</ref>
,
<ref href="http://www.legislation.gov.uk/id/ukpga/2003/21/schedule/19/1">Sch. 19(1)</ref>
Note
<ref href="http://www.legislation.gov.uk/id/ukpga/2003/21/section/1">s 1</ref>
,
<ref href="http://www.legislation.gov.uk/id/ukpga/2003/21/section/5">5</ref>
);
<ref href="http://www.legislation.gov.uk/id/uksi/2003/1900">S.I. 2003/1900</ref>
,
<ref href="http://www.legislation.gov.uk/id/uksi/2003/1900/article/1/2">arts. 1(2)</ref>
,
<ref href="http://www.legislation.gov.uk/id/uksi/2003/1900/article/2/1">2(1)</ref>
,
<ref href="http://www.legislation.gov.uk/id/uksi/2003/1900/article/3/1">3(1)</ref>
,
<ref href="http://www.legislation.gov.uk/id/uksi/2003/1900/schedule/1">Sch. 1</ref>
(with
<ref href="http://www.legislation.gov.uk/id/uksi/2003/1900/article/3/2">art. 3(2)</ref>
(as amended (
<ref href="http://www.legislation.gov.uk/id/uksi/2003/1900/article/8">8</ref>
.
<ref href="http://www.legislation.gov.uk/id/uksi/2003/1900/article/12">12</ref>
.
<ref href="http://www.legislation.gov.uk/id/uksi/2003/1900/article/2003">2003</ref>
) by
<ref href="http://www.legislation.gov.uk/id/uksi/2003/3142">S.I. 2003/3142</ref>
,
<ref href="http://www.legislation.gov.uk/id/uksi/2003/3142/article/1/3">art. 1(3)</ref>
));
<ref href="http://www.legislation.gov.uk/id/uksi/2003/3142">S.I. 2003/3142</ref>
,
<ref href="http://www.legislation.gov.uk/id/uksi/2003/3142/article/3">art. 3</ref>
,
<ref href="http://www.legislation.gov.uk/id/uksi/2003/3142/schedule/1">Sch. 1</ref>
(with
<ref href="http://www.legislation.gov.uk/id/uksi/2003/3142/article/11">art. 11</ref>
)
</p>
</note>
<note class="commentary F" eId="c13618291">
<p>
<ref href="http://www.legislation.gov.uk/id/ukpga/1984/12/section/27A">Ss. 27A</ref>
,
<ref href="http://www.legislation.gov.uk/id/ukpga/1984/12/section/27B">27B</ref>
and cross heading inserted (1.7.1992) by
<ref href="http://www.legislation.gov.uk/id/ukpga/1992/43">Competition and Services (Utilities) Act 1992 (c. 43)</ref>
,
<ref href="http://www.legislation.gov.uk/id/ukpga/1992/43/section/1">s. 1</ref>
; Competition and Service (Utilities) Act 1992 (Commencement No. 1) Order, art. 3, Sch.
</p>
</note>
<note class="commentary C" eId="c13616961">
<p>
<ref href="http://www.legislation.gov.uk/id/ukpga/1984/12/part/II">Pt. II</ref>
(ss. 5-46) excluded (23.6.1999) by
<ref href="http://www.legislation.gov.uk/id/uksi/1999/1736">S.I. 1999/1736</ref>
,
<ref href="http://www.legislation.gov.uk/id/uksi/1999/1736/article/7/4">art. 7(4)</ref>
</p>
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Part II
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Standards of performance
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27F
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Disputes about discrimination
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1
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</ins>
</p>
</content>
</paragraph>
<wrapUp>
<p>
<ins class="d29p4133">
<del class="d29p4138">may be referred to the Director by either party.</del>
</ins>
</p>
</wrapUp>
</subsection>
<subsection eId="section-27F-2">
<num>
<ins class="d29p4133">
<del class="d29p4138">2</del>
</ins>
</num>
<intro>
<p>
<ins class="d29p4133">
<del class="d29p4138">This section applies to any dispute as to whether the designated operator—</del>
</ins>
</p>
</intro>
<paragraph eId="section-27F-2-a">
<num>
<ins class="d29p4133">
<del class="d29p4138">a</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">has exercised undue discrimination against the customer in respect of charges applied, or to be applied, in connection with the provision of the service in question;</del>
</ins>
</p>
</content>
</paragraph>
<paragraph eId="section-27F-2-b">
<num>
<ins class="d29p4133">
<del class="d29p4138">b</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">has shown undue preference to any other person in respect of such charges, to the detriment of the customer; or</del>
</ins>
</p>
</content>
</paragraph>
<paragraph eId="section-27F-2-c">
<num>
<ins class="d29p4133">
<del class="d29p4138">c</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">has applied, or proposes to apply, any charge in connection with the provision of the service in question to the customer which is neither specified in, nor determined in accordance with a method specified in, a notice required by a condition of a kind mentioned in section 8(1)(e) above.</del>
</ins>
</p>
</content>
</paragraph>
</subsection>
<subsection eId="section-27F-3">
<num>
<ins class="d29p4133">
<del class="d29p4138">3</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">Where a dispute is referred to him under this section, the Director, or an arbitrator (or in Scotland an arbiter) appointed by him, shall determine whether the customer’s allegation is well founded and, if it is, make such order as he considers appropriate.</del>
</ins>
</p>
</content>
</subsection>
<subsection eId="section-27F-4">
<num>
<ins class="d29p4133">
<del class="d29p4138">4</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">Any person making an order under subsection (3) above shall include in the order his reasons for reaching his decision with respect to the dispute.</del>
</ins>
</p>
</content>
</subsection>
<subsection eId="section-27F-5">
<num>
<ins class="d29p4133">
<del class="d29p4138">5</del>
</ins>
</num>
<intro>
<p>
<ins class="d29p4133">
<del class="d29p4138">No act or omission of a designated operator which is permitted by any condition—</del>
</ins>
</p>
</intro>
<paragraph eId="section-27F-5-a">
<num>
<ins class="d29p4133">
<del class="d29p4138">a</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">relating to any of the matters referred to in section 8(1)(d) above, and</del>
</ins>
</p>
</content>
</paragraph>
<paragraph eId="section-27F-5-b">
<num>
<ins class="d29p4133">
<del class="d29p4138">b</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">included in the licence granted to him under section 7 above,</del>
</ins>
</p>
</content>
</paragraph>
<wrapUp>
<p>
<ins class="d29p4133">
<del class="d29p4138">shall be taken to constitute undue discrimination or undue preference for the purposes of this section.</del>
</ins>
</p>
</wrapUp>
</subsection>
<subsection eId="section-27F-6">
<num>
<ins class="d29p4133">
<del class="d29p4138">6</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">The practice and procedure to be followed in connection with a reference under this section shall be determined by the Director.</del>
</ins>
</p>
</content>
</subsection>
<subsection eId="section-27F-7">
<num>
<ins class="d29p4133">
<del class="d29p4138">7</del>
</ins>
</num>
<intro>
<p>
<ins class="d29p4133">
<del class="d29p4138">An order under this section—</del>
</ins>
</p>
</intro>
<paragraph eId="section-27F-7-a">
<num>
<ins class="d29p4133">
<del class="d29p4138">a</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">may include such incidental, supplemental and consequential provision (including provision requiring either party to pay a sum in respect of the costs or expenses incurred by the person making the order) as that person considers appropriate; and</del>
</ins>
</p>
</content>
</paragraph>
<paragraph eId="section-27F-7-b">
<num>
<ins class="d29p4133">
<del class="d29p4138">b</del>
</ins>
</num>
<intro>
<p>
<ins class="d29p4133">
<del class="d29p4138">shall be final and—</del>
</ins>
</p>
</intro>
<subparagraph eId="section-27F-7-b-i">
<num>
<ins class="d29p4133">
<del class="d29p4138">i</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">in England and Wales and in Northern Ireland enforceable, in so far as it includes such provision as to costs or expenses, as if it were a judgment of a county court; and</del>
</ins>
</p>
</content>
</subparagraph>
<subparagraph eId="section-27F-7-b-ii">
<num>
<ins class="d29p4133">
<del class="d29p4138">ii</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133">
<del class="d29p4138">in Scotland, enforceable as if it were an extract registered decree arbitral bearing a warrant for execution issued by the sheriff.</del>
</ins>
</p>
</content>
</subparagraph>
</paragraph>
</subsection>
<subsection eId="section-27F-8">
<num>
<ins class="d29p4133">
<del class="d29p4138">8</del>
</ins>
</num>
<content>
<p>
<ins class="d29p4133 last">
<del class="d29p4138 last">In including in an order under this section any such provision as to costs or expenses, the person making the order shall have regard to the conduct and means of the parties and any other relevant circumstances.</del>
</ins>
</p>
</content>
</subsection>
</section>
</hcontainer>
</part>
</portionBody>
</portion>
</akomaNtoso>