SCHEDULES
SCHEDULE 12Schemes for Investigation of Complaints
PART IIRequirements for Recognised Schemes : Matters of Complaint
Deposit accounts
2
The operation or termination of a deposit account and the grant or refusal to grant a depositor other facilities normally available to depositors of his description.
Note: The operation or termination of a deposit account includes any aspect of the relationship or the termination of the relationship between the society and a depositor as such, including in particular the operation or termination of any services incidental to such accounts.
Note: The grant of facilities includes the terms on which they are granted.
Borrowing members: class 1 or class 2 advances
3
The operation or termination of the account of a member borrowing on a class 1 or class 2 advance and the grant or refusal to grant a borrowing member of that description other or further class 1, or as the case may be, class 2 advances secured on the same or different land or other facilities normally available to borrowing members of his description.
Note : The operation or termination of the account of a borrowing member includes any aspect of the relationship or the termination of the relationship between the society and a borrowing member as such, including in particular the exercise of the right of foreclosure or any other power over the land by virtue of the mortgage.
Note : The grant of advances includes the terms on which they are granted.
Borrowers: mobile home loans
4
The operation or termination of the account of a borrower under section 15 and the grant or refusal to grant a borrower under that section other facilities normally available to borrowers of his description.
Note: The operation or termination of the account of a borrower under section 15 includes any aspect of the relationship or the termination of the relationship between the lender and such a borrower, including in particular the exercise of any power over the security.
Note: The grant of facilities includes the terms on which they are granted.
Borrowers: other loans
5
The operation or termination of the account of a borrower under section 16 and the grant or refusal to grant a borrower under that section other facilities normally available to borrowers of his description.
Note: The operation or termination of the account of a borrower under section 16 includes any aspect of the relationship or the termination of the relationship between the lender and such a borrower including in particular, in the case of a secured loan, the exercise of any power over the security.
Note: The grant of facilities includes the terms on which they are granted.
Money transmission services
6
The terms on which are provided, the operation of, or the withdrawal of money transmission services.
Note: " Money transmission services " means the services of that description provided in accordance with Schedule 8 to this Act.
Foreign exchange facilities
7
The terms on which are provided, the operation of, or the withdrawal of foreign exchange services.
Note: " Foreign exchange services " means services of that description provided in accordance with Schedule 8 to this Act.
Agency payments and receipts
8
The terms on which payments are made or received as agents or the operation or withdrawal of the service.
Note: The payments made or received as agents are those made or received in accordance with Schedule 8 to this Act.
Provision of credit
9
The operation or termination of the account of a borrower with the person providing the credit.
Note: The credit provided is credit provided under arrangements for the provision of credit in accordance with Schedule 8 to this Act.