F1 SCHEDULES
F2SCHEDULE 2ZBDuties of supply exemption holders
Change of supplier
1
1
This paragraph applies if a supply exemption holder enters into a contract with a customer to start supplying electricity to any premises.
2
The supply exemption holder must, within 7 days beginning with the day on which the contract is entered into, give any person who is currently supplying electricity to the premises a notice stating—
a
that the contract has been entered into, and
b
when the supply exemption holder will start supplying electricity to the premises.
3
Subject to sub-paragraphs (4) and (7), the supply exemption holder must start supplying electricity to the premises within 21 days of the relevant date.
4
The supply exemption holder need not comply with sub-paragraph (3) if—
a
the customer requests that the supply start on a later date;
b
the customer terminates, or gives notice to terminate, the contract; or
c
one or more of the reasons in sub-paragraph (5) applies.
5
The reasons in this sub-paragraph are—
a
that the supply exemption holder—
i
does not have all of the information it requires in order to start supplying electricity to the premises, despite having taken all reasonable steps to obtain the missing information from the customer; and
ii
cannot readily obtain that information from another source;
b
that the customer is taking a supply of electricity through an exempt distribution system and the supply exemption holder is unable to start supplying electricity to the premises because—
i
a connection which the customer or supply exemption holder requires to be made in pursuance of paragraph 7(2) of Schedule 2ZA has not yet been made; or
ii
the distribution exemption holder has specified, in a notice under paragraph 1(6)(a)(i) of Schedule 2ZA, a metering arrangement which it considers would be required for access to be given to a third party supplier (within the meaning of that Schedule) and that metering arrangement is not yet in place;
c
that any other circumstance which is outside the control of the supply exemption holder and which it has taken all reasonably practicable steps to resolve prevents it from starting to supply electricity to the premises.
6
If, because of a reason in sub-paragraph (5), a supply exemption holder is not required to start supplying electricity to the premises within 21 days of the relevant date, it must start supplying electricity to the premises as soon as is reasonably practicable after the reason ceases to apply, and in any event within 21 days of the date on which the reason ceases to apply (but if there is more than one reason, references in this sub-paragraph to a reason’s ceasing to apply are to all the reasons’ having ceased to apply).
7
If another supply exemption holder is currently supplying electricity to the premises and has objected to the change of supplier under paragraph 2, then the supply exemption holder mentioned in sub-paragraph (1) above—
a
must not start supplying electricity to the premises before that objection is resolved; but
b
must start supplying electricity to the premises as soon as is reasonably practicable after the objection is resolved, and in any event within 21 days of the date on which the objection is resolved.
8
For the purposes of sub-paragraph (7) an objection made under paragraph 2 is taken to be resolved—
a
in the case of an objection based on the reason in paragraph 2(5)(a) alone—
i
when the customer, or the supply exemption holder who made the objection, informs the supply exemption holder mentioned in sub-paragraph (1) above that the debt has been paid off in full, or
ii
when an arrangement such as is mentioned in paragraph 2(5)(a)(iii) is made with respect to the debt;
b
in the case of an objection based on the reason in paragraph 2(5)(b) alone, when the period mentioned in that paragraph expires;
c
in the case of an objection based on both those reasons, when the objection has been resolved in relation to each reason in accordance with paragraphs (a) and (b) above; or
d
in any case, when the objection is withdrawn.
9
In this paragraph “the relevant date” means—
a
the day after the day on which the supply exemption holder enters into the contract mentioned in sub-paragraph (1); or
b
if, after the contract is entered into, there is a period within which the customer may decide not to proceed with it, the earlier of—
i
the day after the day on which that period ends; or
ii
the 14th day after the day on which the contract was entered into.
Sch. 2ZA, Sch. 2ZB inserted (10.11.2011) by The Electricity and Gas (Internal Markets) Regulations 2011 (S.I. 2011/2704), regs. 1(1), 21(3), Sch. 2