Part I ELECTRICITY SUPPLY
Consumer protection: standards of performance
F139B Standards of performance in individual cases: disputes.
(1)
Any dispute arising under section 39 or 39A or regulations made under either of those sections—
(a)
may be referred to F2Authority—
(i)
by either party, or
(ii)
with the consent of either party, by Citizens Advice or Citizens Advice Scotland or Citizens Advice and Citizens Advice Scotland acting jointly; and
(b)
on such a reference, shall be determined by order made by the Authority or, if it thinks fit, by such person (other than F3Citizens Advice or Citizens Advice Scotland ) as may be prescribed.
(2)
A person making an order under subsection (1) shall include in the order his reasons for reaching his decision with respect to the dispute.
(3)
The practice and procedure to be followed in connection with any such determination shall be such as may be prescribed.
(4)
An order under subsection (1) shall be final and shall be enforceable—
(a)
in England and Wales, as if it were a judgment of a county court; and
(b)
in Scotland, as if it were an extract registered decree arbitral bearing a warrant for execution issued by the sheriff.
(5)
In this section “prescribed” means prescribed by regulations made by the Authority with the consent of the Secretary of State.