C1C2 Part IV SEWERAGE SERVICES
Pt. IV saved (1.12.1991) by Statutory Water Companies Act 1991 (c. 58, SIF 130), ss. 1(4), 17(2).
chapter I GENERAL FUNCTIONS OF SEWERAGE UNDERTAKERS F2etc
Word in Pt. 4 Ch. 1 heading inserted (1.4.2016) by Water Act 2014 (c. 21), s. 94(3), Sch. 7 para. 84; S.I. 2016/465, art. 2(m), Sch. 1 para. 1(o) (with Sch. 2) (as amended (22.3.2017) by S.I. 2017/462, art. 16)
Principal duties and standards of performance
96AF1Information to be given to customers about overall performance.
1
Each sewerage undertaker shall, in such form and manner and with such frequency as the Director may direct, take steps to inform its customers F5, and, if the direction so specifies, sewerage licensees using the undertaker's sewerage system for the purpose of providing sewerage services to the premises of customers, of—
a
the standards of overall performance established under section 95(1)(b) above which are applicable to that undertaker; and
b
that undertaker’s level of performance as respects each of those standards.
F31A
Each sewerage licensee must, in such form and manner and with such frequency as the Authority may direct, take steps to inform the licensee's customers of—
a
the standards of overall performance established under section 95ZA(1) which are applicable to that licensee;
b
that licensee's level of performance as regards those standards.
1B
The Authority may direct that the requirement in subsection (1A) is not to apply to such sewerage licensees as may be specified in the direction.
2
In giving F6a direction under subsection (1) or (1A), the Director shall not specify a frequency of less than once in every period of twelve months.
F42A
The sewerage licensees referred to in subsection (1) shall, if the Authority so directs, pass on the information about the matters mentioned in that subsection to their customers.
2B
In subsection (1), the reference to the sewerage undertaker's sewerage system is to be construed in accordance with section 17BA(7).
3
The duty of a sewerage undertaker F7or sewerage licensee to comply with this section shall be enforceable by the Director under section 18 above.
Pt. IV: power to apply conferred (1.12.1991) by Water Resources Act 1991 (c. 57, SIF 130), ss. 78(2)(b), 225(2).