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(1)This section applies where—
(a)a written complaint is made to the Board by a person who claims to have been directly affected by a failure of a public body to carry out a scheme approved by the Board,
(b)the complaint is made within the period of twelve months beginning with the day on which the complainant first knew of the matters alleged in the complaint, and
(c)the Board is satisfied that the complainant has brought the matter complained of to the notice of the public body concerned and that that body has had a reasonable opportunity to consider it and to respond.
(2)Where this section applies, the Board shall either investigate that complaint under section 17 above or shall send to the complainant a statement of its reasons for not doing so.