http://www.legislation.gov.uk/id/ukpga/1994/39

http://www.legislation.gov.uk/ukpga/1994/39/section/66/1999-11-01

Local Government etc. (Scotland) Act 1994

An Act to make provision with respect to local government and the functions of local authorities; to make amendments in relation to local government finance, local authority accounts and the records of local authorities; to establish a Strathclyde Passenger Transport Authority for the purposes of the Transport Act 1968; to provide for the establishment of new water and sewerage authorities; to provide for the establishment of a council to represent the interests of customers and potential customers of those new authorities; to provide for the vesting in those new authorities of the property, rights and liabilities of the Central Scotland Water Development Board and of such property, rights and liabilities of regional and islands councils as those councils have as water authorities, as providers of sewerage and in relation to dealing with the contents of sewers; to provide for the dissolution of that Board; to cancel certain obligations to contribute towards expenses which have been incurred by local authorities in making provision for sewerage or disposal of sewage in rural localities; to create an office of Principal Reporter and transfer to him the functions of reporters to children’s hearings; to establish a body to facilitate the performance by the Principal Reporter of his functions; to amend the Social Work (Scotland) Act 1968 in relation to children’s hearings; to amend the procedure for making byelaws under section 121 of the Civic Government (Scotland) Act 1982; to transfer to local authorities responsibility for fixing and reviewing polling districts and polling places in Parliamentary elections; to amend section 21 of the Self-Governing Schools etc. (Scotland) Act 1989; to amend the law relating to roads and the placing of traffic signs on roads; to make amendments in relation to valuation and rating; to abolish the Scottish Valuation Advisory Council; to empower the Strathclyde Passenger Transport Authority to guarantee certain obligations; to empower local authorities to make grants to ethnic minorities; to confer on local authorities the function of promoting economic development; to provide for the establishment of area tourist boards; to make amendments in relation to lieutenancies; all as respects Scotland; and for connected purposes.

1994-11-03

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Statute Law Database

2023-06-05

1999-11-01

Part II Water and Sewerage Reorganisation

New water and sewerage authorities

66 Codes of practice for new water and sewerage authorities.

1

A new water and sewerage authority shall draft a code of practice which shall make provision—

a

as to their standards of performance in providing services to their customers;

b

for procedures for dealing with complaints by their customers or their potential or former customers;

c

as respects the circumstances in which they will pay compensation if or in so far as those standards are not attained; and

d

as respects such matters as are incidental to the provision made under paragraphs (a) to (c) above;

and the code may include such supplemental provisions as appear to the authority to be appropriate.

F12

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3

The authority shall endeavour to comply with their code of practice as for the time being approved by virtue of this section; but contravention of that code shall not of itself give rise to any criminal or civil liability.

4

Subject to subsection (1) above, the authority may from time to time—

a

vary; or

b

revoke and replace,

their code of practice as so approved; and the varied or new code shall be sent forthwith by them in draft to the F2Commissioner.

5

Subsections (4) to (6) of section 76 of this Act shall apply as respects a draft sent under subsection (4) above as they apply F3to a charges scheme made under that section.

6

The authority shall take such steps as appear to them appropriate to inform customers and potential or former customers of the contents for the time being of their code approved by virtue of this section.

F47

The Commissioner—

a

shall monitor the compliance by each authority with their code of practice as so approved,

b

may advise the Secretary of State on such compliance, and

c

may request an authority to review their code of practice, or any provision of it, in such respects as the Commissioner may specify.