Local Government etc. (Scotland) Act 1994

66 Codes of practice for new water and sewerage authorities. S

(1) A new water and sewerage authority shall draft a code of practice which shall make provision—

(a) as to their standards of performance in providing services to their customers;

(b) for procedures for dealing with complaints by their customers or their potential or former customers;

(c) as respects the circumstances in which they will pay compensation if or in so far as those standards are not attained; and

(d) as respects such matters as are incidental to the provision made under paragraphs (a) to (c) above;

and the code may include such supplemental provisions as appear to the authority to be appropriate.

F1 (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(3) The authority shall endeavour to comply with their code of practice as for the time being approved by virtue of this section; but contravention of that code shall not of itself give rise to any criminal or civil liability.

(4) Subject to subsection (1) above, the authority may from time to time—

(a) vary; or

(b) revoke and replace,

their code of practice as so approved; and the varied or new code shall be sent forthwith by them in draft to the [F2 Commissioner].

(5) Subsections (4) to (6) of section 76 of this Act shall apply as respects a draft sent under subsection (4) above as they apply [F3 to a charges scheme made under that section].

(6) The authority shall take such steps as appear to them appropriate to inform customers and potential or former customers of the contents for the time being of their code approved by virtue of this section.

[F4 (7) The Commissioner—

(a) shall monitor the compliance by each authority with their code of practice as so approved,

(b) may advise the Secretary of State on such compliance, and

(c) may request an authority to review their code of practice, or any provision of it, in such respects as the Commissioner may specify.]

Textual Amendments

F1 S. 66(2) repealed (1.11.1999) by 1999 c. 9, s. 15(1)(2), Sch. 3 Pt. II para. 9(a), Sch. 4 Pt. II; S.S.I 1999/133, art. 2(b)(c)(e)(f)

F2 Words in s. 66(4) substituted (1.11.1999) by 1999 c. 9, 15(1), Sch. 3 Pt. II para. 9(b); S.S.I. 1999/133, art. 2(b)(e)

F3 Words in s. 66(5) substituted (1.11.1999) by virtue of 1999 c. 9, 15(1), Sch. 3 Pt. II para. 9(c); S.S.I. 1999/133, art. 2(b)(e)

F4 S. 66(7) inserted (1.11.1999) by 1999 c. 9, s. 15(1), Sch. 3 Pt. II para. 9(d); S.S.I. 1999/133, art. 2(b)(e)