Part ISocial Rented Sector regulated by the Welsh Ministers
Chapter IV General powers of the Relevant Authority
F1Complaints about performance
35AGuidance about complaints about performance
(1)
The Welsh Ministers may publish guidance about complaints to the Welsh Ministers about the performance of registered social landlords.
(2)
The guidance may specify (among other things)—
(a)
the procedure to be followed in making a complaint;
(b)
the criteria used by the Welsh Ministers in deciding whether to investigate a complaint;
(c)
periods within which the Welsh Ministers aim to inform complainants of the result of complaints.
(3)
The Welsh Ministers may revise or withdraw the guidance.
(4)
This section does not apply in relation to complaints about a registered social landlord's provision of housing in England.
F235BConsultation
Before publishing, revising or withdrawing guidance under section 35A the Welsh Ministers must consult—
(a)
one or more bodies appearing to them to represent the interests of registered social landlords,
(b)
one or more bodies appearing to them to represent the interests of tenants,
(c)
one or more bodies appearing to them to represent the interests of local housing authorities, and
(d)
the Auditor General for Wales.