- Latest available (Revised)
- Original (As enacted)
Housing Act 1996, Cross Heading: Determinations by housing ombudsman is up to date with all changes known to be in force on or before 22 November 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
Revised legislation carried on this site may not be fully up to date. Changes and effects are recorded by our editorial team in lists which can be found in the ‘Changes to Legislation’ area. Where those effects have yet to be applied to the text of the legislation by the editorial team they are also listed alongside the legislation in the affected provisions. Use the ‘more’ link to open the changes and effects relevant to the provision you are viewing.
Whole provisions yet to be inserted into this Act (including any effects on those provisions):
7(1)A housing ombudsman under an approved scheme shall [F1, in accordance with the scheme,] investigate any complaint duly made to him [F2under the scheme], and where he investigates a complaint he shall determine it by reference to what is, in his opinion, fair in all the circumstances of the case.E+W
(2)He may in his determination—
(a)order the member of a scheme against whom the complaint was made to pay compensation to the complainant, and
(b)order that the member or the complainant shall not exercise or require the performance of any of the contractual or other obligations or rights existing between them.
[F3(2A)Sub-paragraph (2B) applies where during an investigation of a complaint against a member of the scheme, a housing ombudsman identifies that the member’s policies or practices in relation to a matter may give rise to further complaints about that matter.
(2B)The housing ombudsman may, in the ombudsman’s determination of the complaint, order the member to review their policy or practice on that matter.]
(3)If the member against whom the complaint was made fails to comply with the determination within a reasonable time, the housing ombudsman may order him to publish in such manner as the ombudsman sees fit that he has failed to comply with the determination.
(4)Where the member is not a social landlord, the housing ombudsman may also order that the member—
(a)be expelled from the scheme, and
(b)publish in such manner as the housing ombudsman sees fit that he has been expelled and the reasons for his expulsion.
(5)If a person fails to comply with an order under sub-paragraph (3) or (4)(b), the housing ombudsman may take such steps as he thinks appropriate to publish what the member ought to have published and recover from the member the costs of doing so.
(6)A member who is ordered by the housing ombudsman to pay compensation or take any other steps has power to do so, except that a member which is also a charity shall not do anything contrary to its trusts.
Textual Amendments
F1Words in Sch. 2 para. 7 inserted (1.10.2022) by Building Safety Act 2022 (c. 30), ss. 160(2)(a), 170(5) (with s. 160(4)); S.I. 2022/561, reg. 5
F2Words in Sch. 2 para. 7 substituted (1.10.2022) by Building Safety Act 2022 (c. 30), ss. 160(2)(b), 170(5) (with s. 160(4)); S.I. 2022/561, reg. 5
F3Sch. 2 para. 7(2A)(2B) inserted (20.9.2023) by Social Housing (Regulation) Act 2023 (c. 36), ss. 40(4), 46(2)
Commencement Information
I1Sch. 2 para. 7 wholly in force at 1.4.1997 see s. 232(1)-(3) and S.I. 1997/618, art. 2 (subject to the limitation in (2) of that art.)
The Whole Act you have selected contains over 200 provisions and might take some time to download. You may also experience some issues with your browser, such as an alert box that a script is taking a long time to run.
Would you like to continue?
The Whole Act you have selected contains over 200 provisions and might take some time to download.
Would you like to continue?
The Whole Act you have selected contains over 200 provisions and might take some time to download. You may also experience some issues with your browser, such as an alert box that a script is taking a long time to run.
Would you like to continue?
The Whole Act without Schedules you have selected contains over 200 provisions and might take some time to download. You may also experience some issues with your browser, such as an alert box that a script is taking a long time to run.
Would you like to continue?
The Schedules you have selected contains over 200 provisions and might take some time to download. You may also experience some issues with your browser, such as an alert box that a script is taking a long time to run.
Would you like to continue?
Latest Available (revised):The latest available updated version of the legislation incorporating changes made by subsequent legislation and applied by our editorial team. Changes we have not yet applied to the text, can be found in the ‘Changes to Legislation’ area.
Original (As Enacted or Made): The original version of the legislation as it stood when it was enacted or made. No changes have been applied to the text.
Geographical Extent: Indicates the geographical area that this provision applies to. For further information see ‘Frequently Asked Questions’.
Show Timeline of Changes: See how this legislation has or could change over time. Turning this feature on will show extra navigation options to go to these specific points in time. Return to the latest available version by using the controls above in the What Version box.
Access essential accompanying documents and information for this legislation item from this tab. Dependent on the legislation item being viewed this may include:
Impact Assessments generally accompany all UK Government interventions of a regulatory nature that affect the private sector, civil society organisations and public services. They apply regardless of whether the regulation originates from a domestic or international source and can accompany primary (Acts etc) and secondary legislation (SIs). An Impact Assessment allows those with an interest in the policy area to understand:
This timeline shows the different points in time where a change occurred. The dates will coincide with the earliest date on which the change (e.g an insertion, a repeal or a substitution) that was applied came into force. The first date in the timeline will usually be the earliest date when the provision came into force. In some cases the first date is 01/02/1991 (or for Northern Ireland legislation 01/01/2006). This date is our basedate. No versions before this date are available. For further information see the Editorial Practice Guide and Glossary under Help.
Use this menu to access essential accompanying documents and information for this legislation item. Dependent on the legislation item being viewed this may include:
Click 'View More' or select 'More Resources' tab for additional information including: