71In section 1 of the Hospital Complaints Procedure Act 1985 (complaints procedures for hospitals managed by health authorities and NHS trusts)—
(a)in subsection (1), the words from “under” to “functions)” and “for the management of” are omitted and for “are responsible” there is substituted “ manage ”,
(b)in subsection (1A), for “is responsible for the management of” there is substituted “ manages ”, “for the management of” is omitted and for “is responsible” there is substituted “ manages ”,
(c)after subsection (1A) there is inserted—
“(1B)It shall also be the duty of the Secretary of State to give to each Primary Care Trust which manages a hospital such directions as appear necessary for the purpose of securing that, as respects each hospital which that Primary Care Trust manages—
(a)such arrangements are made for dealing with complaints made by or on behalf of persons who are or have been patients at that hospital; and
(b)such steps are taken for publicising the arrangements so made,
as (in each case) are specified or described in the directions.
(1C)In this section, “directions” means—
(a)in relation to England and Wales, directions under section 17 of the M1National Health Service Act 1977,
(b)in relation to Scotland, directions under section 2(5) of the M2National Health Service (Scotland) Act 1978.”
Commencement Information
I1Sch. 4 para. 71 partly in force; Sch. 4 para. 71 not in force at Royal Assent, see s. 67(1); Sch. 4 para. 71 in force (S.) at 1.10.1999 by S.I. 1999/90, art. 2(b); Sch. 4 para. 71 in force for certain purposes (E.) at 1.10.1999 by S.I. 1999/2540, art. 2(1)(a), Sch. 1; Sch. 4 para. 71 in force for certain further purposes (E.) at 4.1.2000 by S.I. 1999/2342, art. 2(3)(a), Sch. 2; Sch. 4 para. 71(a)(b) in force (W.) at 1.4.2000 by S.I. 2000/1026, art. 2(1), Sch.
Marginal Citations