(1)Where a matter which relates to the provision of relevant postal services is referred to the Council by or on behalf of a user of such services and—
(a)the matter has previously been the subject of a complaint to the person providing the service concerned,
(b)the complaint has not been satisfactorily resolved, and
(c)the matter does not appear to the Council to be of a frivolous or vexatious nature,
the Council shall investigate the matter as it considers appropriate.
(2)Where, as the result of any such investigation, the Council considers that—
(a)a condition of a licence under Part II may have been contravened,
(b)the matter referred, or any other matter, is a referable matter, or
(c)it is appropriate to do so,
it shall, as soon as practicable, refer the matter concerned to the Commission for its consideration.
(3)The Council and the Commission shall from time to time agree the descriptions of matters which are to be referred to the Commission and, for the purposes of subsection (2)(b), a matter is a “referable matter” if it is of a description for the time being so agreed.