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Postal Services Act 2000

Postal Services Act 2000

2000 CHAPTER 26

Commentary on Sections

Part III Other Functions of the Commission and the Council

Section 56: Complaints referred to the Council

80.Section 56(1) provides that the Council shall investigate complaints by or on behalf of users of relevant postal services as it thinks appropriate if:

  • the matter has previously been the subject of a complaint to a person providing the services concerned and has not been satisfactorily resolved, and

  • it does not appear to the Council to be of a frivolous or vexatious nature.

81.Subsection (2) requires the Council to refer any complaint to the Commission if, as a result of an investigation under section 56(1) it considers that:

  • a licence condition may have been contravened

  • the matter is a referable matter (as defined in subsection (3) of section 56)

  • it is appropriate to do so.

82.Subsection (3) requires the Council to agree with the Commission what are referable matters for the purposes of subsection (2)(b).

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