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Financial Services and Markets Act 2000

Financial Services and Markets Act 2000

2000 CHAPTER 8

Commentary on Sections

Schedule 17: the Ombudsman Scheme

Paragraph 14: The scheme operator’s rules

858.This requires the scheme operator to make other procedural rules for the compulsory jurisdiction.  It provides, in particular, for rules to be made which allow an ombudsman to dismiss a complaint without consideration of its merits, for example where he deems the complaint to be frivolous or vexatious, and for the early stages of the handling of a complaint, for example a conciliation stage, to be handled by a member of the scheme operator’s staff other than an ombudsman.

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