15(1)Scheme rules may require a respondent [F1or other persons of a specified description] to pay to the scheme operator such fees as may be specified in the rules.U.K.
(2)The rules may, among other things—
(a)provide for the scheme operator to reduce or waive a fee in a particular case;
(b)set different fees for different stages of the proceedings on a complaint;
(c)provide for fees to be refunded in specified circumstances;
(d)make different provision for different kinds of complaint.
[F2(3)The reference in sub-paragraph (1) to persons of a specified description is a reference to such descriptions of persons as may be specified in regulations made by the Treasury.
(4)The power conferred by sub-paragraph (3) to specify descriptions of persons may not be exercised so as to provide for eligible complainants to fall within a specified description of persons.
(5)The reference in sub-paragraph (4) to “eligible complainants” is a reference to complainants who are eligible in relation to the compulsory or voluntary jurisdiction of the ombudsman scheme (see section 226(6) and 227(7)).
(6)Before making regulations under sub-paragraph (3) the Treasury must consult the scheme operator.]
Textual Amendments
F1Words in Sch. 17 para. 15(1) inserted (29.8.2023) by Financial Services and Markets Act 2023 (c. 29), ss. 63(4), 86(3); S.I. 2023/779, reg. 4(pp)
F2Sch. 17 para. 15(3)-(6) inserted (29.8.2023) by Financial Services and Markets Act 2023 (c. 29), ss. 63(5), 86(3); S.I. 2023/779, reg. 4(pp)
Modifications etc. (not altering text)
C1Sch. 17 para. 15 amended (19.7.2001 for specified purposes otherwise 1.12.2001) by S.I. 2001/2326, arts. 1(1), 12(2)(3); S.I. 2001/3538, art. 2(1)
C2Sch. 17 para. 15 extended (31.10.2004 for certain purposes and 14.1.2005 otherwise) by The Financial Services and Markets Act 2000 (Transitional Provisions) (Complaints Relating to General Insurance and Mortgages) Order 2004 (S.I. 2004/454), arts. 1(2), 6(2)(3)