C5C6 Part XVI The Ombudsman Scheme
Pt. 16 applied (30.4.2011) by The Electronic Money Regulations 2011 (S.I. 2011/99), reg. 76(2) (with reg. 3)
Determination of complaints
C1I1C2229 Awards.
1
This section applies only in relation to the compulsory jurisdiction F3....
2
If a complaint which has been dealt with under the scheme is determined in favour of the complainant, the determination may include—
a
an award against the respondent of such amount as the ombudsman considers fair compensation for loss or damage (of a kind falling within subsection (3)) suffered by the complainant (“a money award”);
b
a direction that the respondent take such steps in relation to the complainant as the ombudsman considers just and appropriate (whether or not a court could order those steps to be taken).
3
A money award may compensate for—
a
financial loss; or
b
any other loss, or any damage, of a specified kind.
4
F44A
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5
A money award may not exceed the monetary limit; but the ombudsman may, if he considers that fair compensation requires payment of a larger amount, recommend that the respondent pay the complainant the balance.
6
The monetary limit is such amount as may be specified.
7
Different amounts may be specified in relation to different kinds of complaint.
8
A money award—
a
may provide for the amount payable under the award to bear interest at a rate and as from a date specified in the award; and
C49
Compliance with a direction under subsection (2)(b)—
a
is enforceable by an injunction; or
b
in Scotland, is enforceable by an order under section 45 of the M1Court of Session Act 1988.
C410
Only the complainant may bring proceedings for an injunction or proceedings for an order.
F611
“Specified” means specified in compulsory jurisdiction rules.
F712
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Pt. 16 applied (1.5.2009 for certain purposes and 1.11.2009 otherwise) by The Payment Services Regulations 2009 (S.I. 2009/209), regs. 1(2), 125 (with reg. 3)