28(1)Where—E+W
(a)the Commission makes recommendations under paragraph 27 in the case of an investigation of a complaint, and
(b)the appropriate authority notify the Commission that the recommendations have been accepted,
the Commission shall notify the complainant and every person entitled to be kept properly informed in relation to the complaint under section 21 of that fact and of the steps that have been, or are to be taken, by the appropriate authority to give effect to it.
(2)Where in the case of an investigation of a complaint the appropriate authority—
(a)notify the Commission that it does not (either in whole or in part) accept recommendations made by the Commission under paragraph 27, or
(b)fails to take steps to give full effect to any such recommendations,
it shall be the duty of the Commission to determine what if any further steps to take under that paragraph.
(3)It shall be the duty of the Commission to notify the complainant and every person entitled to be kept properly informed in relation to the complaint under section 21—
(a)of any determination under sub-paragraph (2) not to take further steps under paragraph 27; and
(b)where they determine under that sub-paragraph to take further steps under that paragraph, of the outcome of the taking of those steps.
Modifications etc. (not altering text)
C1Sch. 3 para. 28 applied (with modifications) (1.4.2006) by The Revenue and Customs (Complaints and Misconduct) Regulations 2005 (S.I. 2005/3311), reg. 3(5)(6), Sch. 3
Commencement Information
I1Sch. 3 para. 28 wholly in force at 1.4.2004; Sch. 3 para. 28 not in force at Royal Assent see s. 108(2); Sch. 3 para. 28 in force for specified purposes at 1.10.2002 by S.I. 2002/2306, art. 4(e); Sch. 3 para. 28 in force in so far as not already in force at 1.4.2004 by S.I. 2004/913, art. 2(d)