SCHEDULES
SCHEDULE 2Conditions to be met by student complaints scheme
Review of complaint
I1I25
1
Condition D is that the scheme requires a reviewer—
a
to make a decision as to the extent to which a qualifying complaint is justified; and
b
to make that decision as soon as reasonably practicable.
2
A scheme does not fail to meet condition D only because it contains provision that a reviewer may dismiss a qualifying complaint without consideration of the merits if the reviewer considers the complaint to be frivolous or vexatious.