Part 2Review of student complaints
12Qualifying complaints
1
In this Part “qualifying complaint” means, subject to subsection (2), a complaint about an act or omission of a qualifying institution which is made by a person—
a
as a student or former student at that institution, or
b
as a student or former student at another institution (whether or not a qualifying institution) undertaking a course of study, or programme of research, leading to the grant of one of the qualifying institution’s awards.
2
A complaint which falls within subsection (1) is not a qualifying complaint to the extent that it relates to matters of academic judgment.