http://www.legislation.gov.uk/ukpga/2005/10/section/19/2005-04-07Public Services Ombudsman (Wales) Act 2005An Act to establish and make provision about the office of Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; to abolish the Commission for Local Administration in Wales and the offices of Welsh Administration Ombudsman, Health Service Commissioner for Wales and Social Housing Ombudsman for Wales; and for connected purposes.texttext/xmlenStatute Law Database2024-05-172005-04-07Part 2Investigation of complaintsReports of investigations
19Action following receipt of a report(1)

This section applies if, in a report under section 16 of an investigation in respect of a listed authority, the Ombudsman concludes that the person aggrieved has sustained injustice or hardship in consequence of the matter investigated.

(2)

The listed authority must consider the report and notify the Ombudsman before the end of the permitted period of—

(a)

the action it has taken or proposes to take in response to it, and

(b)

the period before the end of which it proposes to have taken that action (if it has not already done so).

(3)

The permitted period is—

(a)

the period of one month beginning on the date on which the authority receives the report, or

(b)

any longer period specified by the Ombudsman in writing.

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