http://www.legislation.gov.uk/ukpga/2005/10/section/3/2006-04-01Public Services Ombudsman (Wales) Act 2005An Act to establish and make provision about the office of Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; to abolish the Commission for Local Administration in Wales and the offices of Welsh Administration Ombudsman, Health Service Commissioner for Wales and Social Housing Ombudsman for Wales; and for connected purposes.texttext/xmlenStatute Law Database2024-05-172006-04-01Part 2Investigation of complaintsPower of investigation
3Alternative resolution of complaints(1)

The Ombudsman may take any action he thinks appropriate with a view to resolving a complaint which he has power to investigate under section 2.

(2)

The Ombudsman may take action under this section in addition to or instead of conducting an investigation into the complaint.

(3)

Any action under this section must be taken in private.

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