C2C1Part 2Investigation of complaints F1relating to listed authorities
Pt. 2 applied (with modifications) (22.11.2012) by The Police and Crime Panels (Application of Local Authority Enactments) Regulations 2012 (S.I. 2012/2734), regs. 1(1), 3-6, Sch. Pt. 3
Miscellaneous
33Publicity for complaints procedures
1
A listed authority must take reasonable steps to provide information to the public about—
a
the right to make a complaint to the Ombudsman in respect of the authority,
b
the right of the authority to refer a complaint to the Ombudsman,
c
the time limits for making and referring complaints to the Ombudsman, and
d
how to contact the Ombudsman.
2
In particular, information about the matters specified in subsection (1) must be included in or provided with—
a
any document published by the listed authority which contains information about—
i
relevant services provided by the authority to members of the public, or
ii
the procedures of the authority for dealing with complaints, and
b
any document issued by the listed authority in responding to a complaint made to it by a person who might be entitled to make the complaint to the Ombudsman.
3
The Ombudsman may issue guidance to listed authorities with respect to the discharge of their functions under this section.
4
A listed authority must have regard to guidance given by the Ombudsman under subsection (3).
5
“Relevant service” has the meaning given in section 7.
F28
This section applies to a care home provider (see section 34R), a domiciliary care provider (see section 34S) or an independent palliative care provider (see section 34T) as it applies to a listed authority.
9
But in its application in accordance with subsection (8), the reference to “relevant services” in subsection (2)(a)(i) is to be read as a reference to the matters to which Part 2A applies (see section 34A).
Words in Pt. 2 heading inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 14; S.I. 2014/2718, art. 2(b)