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Public Services Ombudsman (Wales) Act 2005

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This is the original version (as it was originally enacted).

33Publicity for complaints procedures

This section has no associated Explanatory Notes

(1)A listed authority must take reasonable steps to provide information to the public about—

(a)the right to make a complaint to the Ombudsman in respect of the authority,

(b)the right of the authority to refer a complaint to the Ombudsman,

(c)the time limits for making and referring complaints to the Ombudsman, and

(d)how to contact the Ombudsman.

(2)In particular, information about the matters specified in subsection (1) must be included in or provided with—

(a)any document published by the listed authority which contains information about—

(i)relevant services provided by the authority to members of the public, or

(ii)the procedures of the authority for dealing with complaints, and

(b)any document issued by the listed authority in responding to a complaint made to it by a person who might be entitled to make the complaint to the Ombudsman.

(3)The Ombudsman may issue guidance to listed authorities with respect to the discharge of their functions under this section.

(4)A listed authority must have regard to guidance given by the Ombudsman under subsection (3).

(5)“Relevant service” has the meaning given in section 7.

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