F1PART 2AINVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE AND PALLIATIVE CARE
Investigation of complaints
34DWho can complain
1
The persons entitled to make a complaint to the Ombudsman are—
a
a member of the public (referred to in this Part as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship as a result of a matter to which this Part applies,
b
a person authorised in writing by the person aggrieved to act on that person's behalf, or
c
if the person aggrieved is not capable of authorising a person to act on his or her behalf (for example because the person has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
2
“Member of the public” does not include a person acting in his or her capacity as—
a
a care home provider,
b
a domiciliary care provider,
c
an independent palliative care provider, or
d
a listed authority.
3
It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint.
Pts. 2A, 2B inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 2 (with Sch. 3 para. 3); S.I. 2014/2718, art. 2(b)