C1Part 2Investigation of complaints
Complaints
4Who can complain
1
The persons entitled to make a complaint to the Ombudsman are—
a
a member of the public (in this Act referred to as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship in consequence of a matter which the Ombudsman is entitled to investigate under sections 7 to 11;
b
a person authorised by the person aggrieved to act on his behalf;
c
if the person aggrieved is not capable of authorising a person to act on his behalf (for example because he has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
2
“Member of the public” means any person other than a listed authority acting in its capacity as such.
3
It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint to him.
Pt. 2 applied (11.10.2005) by The Public Services Ombudsman (Wales) Act 2005 (Commencement No. 1 and Transitional Provisions and Savings) Order 2005 (S.I. 2005/2800), art. 6