http://www.legislation.gov.uk/ukpga/2005/10/section/9Public Services Ombudsman (Wales) Act 2005An Act to establish and make provision about the office of Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; to abolish the Commission for Local Administration in Wales and the offices of Welsh Administration Ombudsman, Health Service Commissioner for Wales and Social Housing Ombudsman for Wales; and for connected purposes.texttext/xmlenStatute Law Database2024-05-17Expert Participation2019-07-23 Part 2Investigation of complaints <Addition ChangeId="key-37a495b36c58fd57cc0df7590f7c6d69-1522514555660" CommentaryRef="key-37a495b36c58fd57cc0df7590f7c6d69">relating to listed authorities</Addition> <Emphasis>Matters which may be investigated</Emphasis>Exclusion: other remedies91The Ombudsman may not investigate a matter under this Part if the person aggrieved has or had—aa right of appeal, reference or review to or before a tribunal constituted under an enactment or by virtue of Her Majesty's prerogative,ba right of appeal to a Minister of the Crown or the , the Welsh Ministers, the First Minister for Wales or the Counsel General to the Welsh Assembly Government, orca remedy by way of proceedings in a court of law.2But subsection (1) does not apply if the Ombudsman is satisfied that, in the particular circumstances, it is not reasonable to expect the person to resort, or to have resorted, to the right or remedy.3The Ombudsman may investigate a matter under this Part only if he is satisfied that—athe matter has been brought to the attention of the listed authority to which it relates by or on behalf of the person aggrieved, andbthe authority has been given a reasonable opportunity to investigate and respond to it.4But subsection (3) does not prevent the Ombudsman from investigating a matter if he is satisfied that it is reasonable in the particular circumstances for him to investigate the matter despite the fact that the requirements of that subsection have not been met.Words in s. 9(1)(b) substituted by Government of Wales Act 2006 (c. 32), s. 160(1), Sch. 10 para. 70 (with Sch. 11 para. 22), the amending provision coming into force immediately after "the 2007 election" (held on 3.5.2007) subject to s. 161(4)(5) of the amending Act, which provides for certain provisions to come into force for specified purposes immediately after the end of "the initial period" (which ended with the day of the first appointment of a First Minister on 25.5.2007) - see ss. 46, 161(1)(4)(5) of the amending Act.Pt. 2 applied (11.10.2005) by The Public Services Ombudsman (Wales) Act 2005 (Commencement No. 1 and Transitional Provisions and Savings) Order 2005 (S.I. 2005/2800), art. 6Pt. 2 applied (with modifications) (22.11.2012) by The Police and Crime Panels (Application of Local Authority Enactments) Regulations 2012 (S.I. 2012/2734), regs. 1(1), 3-6, Sch. Pt. 3Words in s. 9(1) inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 18(a); S.I. 2014/2718, art. 2(b)Words in s. 9(3) inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 18(b); S.I. 2014/2718, art. 2(b)Words in Pt. 2 heading inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 14; S.I. 2014/2718, art. 2(b)
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Part 2
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<Title>
Investigation of complaints
<Addition ChangeId="key-37a495b36c58fd57cc0df7590f7c6d69-1522514555660" CommentaryRef="key-37a495b36c58fd57cc0df7590f7c6d69">relating to listed authorities</Addition>
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<Emphasis>Matters which may be investigated</Emphasis>
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<Title>Exclusion: other remedies</Title>
<P1 DocumentURI="http://www.legislation.gov.uk/ukpga/2005/10/section/9" IdURI="http://www.legislation.gov.uk/id/ukpga/2005/10/section/9" id="section-9">
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<Text>
The Ombudsman may not investigate a matter
<Addition ChangeId="key-cb45ed40c628842955bb09e25cd37e24-1522511389149" CommentaryRef="key-cb45ed40c628842955bb09e25cd37e24">under this Part</Addition>
if the person aggrieved has or had—
</Text>
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<Pnumber>a</Pnumber>
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<Text>a right of appeal, reference or review to or before a tribunal constituted under an enactment or by virtue of Her Majesty's prerogative,</Text>
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<Pnumber>b</Pnumber>
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<Text>
a right of appeal to a Minister of the Crown or the
<Substitution ChangeId="d29p555" CommentaryRef="c20337481">, the Welsh Ministers, the First Minister for Wales or the Counsel General to the Welsh Assembly Government</Substitution>
, or
</Text>
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<Text>a remedy by way of proceedings in a court of law.</Text>
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<Text>But subsection (1) does not apply if the Ombudsman is satisfied that, in the particular circumstances, it is not reasonable to expect the person to resort, or to have resorted, to the right or remedy.</Text>
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The Ombudsman may investigate a matter
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only if he is satisfied that—
</Text>
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<Pnumber>4</Pnumber>
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<Text>But subsection (3) does not prevent the Ombudsman from investigating a matter if he is satisfied that it is reasonable in the particular circumstances for him to investigate the matter despite the fact that the requirements of that subsection have not been met.</Text>
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<Para>
<Text>
Words in s. 9(1)(b) substituted by
<Citation URI="http://www.legislation.gov.uk/id/ukpga/2006/32" id="c00026" Year="2006" Class="UnitedKingdomPublicGeneralAct" Number="32" Title="Government of Wales Act 2006">Government of Wales Act 2006 (c. 32)</Citation>
,
<CitationSubRef id="c00027" CitationRef="c00026" URI="http://www.legislation.gov.uk/id/ukpga/2006/32/section/160/1" SectionRef="section-160-1">s. 160(1)</CitationSubRef>
,
<CitationSubRef id="c00028" CitationRef="c00026" URI="http://www.legislation.gov.uk/id/ukpga/2006/32/schedule/10/paragraph/70" SectionRef="schedule-10-paragraph-70" Operative="true">Sch. 10 para. 70</CitationSubRef>
(with
<CitationSubRef id="c00029" CitationRef="c00026" URI="http://www.legislation.gov.uk/id/ukpga/2006/32/schedule/11/paragraph/22" SectionRef="schedule-11-paragraph-22">Sch. 11 para. 22</CitationSubRef>
), the amending provision coming into force immediately after "the 2007 election" (held on 3.5.2007) subject to s. 161(4)(5) of the amending Act, which provides for certain provisions to come into force for specified purposes immediately after the end of "the initial period" (which ended with the day of the first appointment of a First Minister on 25.5.2007) - see ss. 46, 161(1)(4)(5) of the amending Act.
</Text>
</Para>
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<Commentary id="c20336681" Type="C">
<Para>
<Text>
Pt. 2 applied (11.10.2005) by
<Citation URI="http://www.legislation.gov.uk/id/uksi/2005/2800" id="c00341" Class="UnitedKingdomStatutoryInstrument" Year="2005" Number="2800" Title="The Public Services Ombudsman (Wales) Act 2005 (Commencement No. 1 and Transitional Provisions and Savings) Order 2005">The Public Services Ombudsman (Wales) Act 2005 (Commencement No. 1 and Transitional Provisions and Savings) Order 2005 (S.I. 2005/2800)</Citation>
,
<CitationSubRef id="c00342" CitationRef="c00341" URI="http://www.legislation.gov.uk/id/uksi/2005/2800/article/6" SectionRef="article-6" Operative="true">art. 6</CitationSubRef>
</Text>
</Para>
</Commentary>
<Commentary id="key-cc9623b29d99f9301af0a4533612909b" Type="C">
<Para>
<Text>
Pt. 2 applied (with modifications) (22.11.2012) by
<Citation URI="http://www.legislation.gov.uk/id/uksi/2012/2734" id="cx1p3q4z2-00030" Class="UnitedKingdomStatutoryInstrument" Year="2012" Number="2734" Title="The Police and Crime Panels (Application of Local Authority Enactments) Regulations 2012">The Police and Crime Panels (Application of Local Authority Enactments) Regulations 2012 (S.I. 2012/2734)</Citation>
,
<CitationSubRef id="cx1p3q4z2-00031" CitationRef="cx1p3q4z2-00030" URI="http://www.legislation.gov.uk/id/uksi/2012/2734/regulation/1/1" SectionRef="regulation-1-1">regs. 1(1)</CitationSubRef>
,
<CitationSubRef id="cx1p3q4z2-00032" CitationRef="cx1p3q4z2-00030" URI="http://www.legislation.gov.uk/id/uksi/2012/2734/regulation/3" UpTo="http://www.legislation.gov.uk/id/uksi/2012/2734/regulation/6" StartSectionRef="regulation-3" EndSectionRef="regulation-6">3-6</CitationSubRef>
,
<CitationSubRef id="cx1p3q4z2-00033" CitationRef="cx1p3q4z2-00030" URI="http://www.legislation.gov.uk/id/uksi/2012/2734/schedule/part/3" SectionRef="schedule-part-3" Operative="true">Sch. Pt. 3</CitationSubRef>
</Text>
</Para>
</Commentary>
<Commentary id="key-cb45ed40c628842955bb09e25cd37e24" Type="F">
<Para>
<Text>
Words in s. 9(1) inserted (1.11.2014) by
<Citation URI="http://www.legislation.gov.uk/id/anaw/2014/4" id="cx1v5u872-00007" Class="WelshNationalAssemblyAct" Year="2014" Number="4" Title="Social Services and Well-being (Wales) Act 2014">Social Services and Well-being (Wales) Act 2014 (anaw 4)</Citation>
,
<CitationSubRef id="cx1v5u872-00008" CitationRef="cx1v5u872-00007" URI="http://www.legislation.gov.uk/id/anaw/2014/4/section/199/2" SectionRef="section-199-2">s. 199(2)</CitationSubRef>
,
<CitationSubRef id="cx1v5u872-00009" CitationRef="cx1v5u872-00007" URI="http://www.legislation.gov.uk/id/anaw/2014/4/schedule/3/paragraph/18/a" SectionRef="schedule-3-paragraph-18-a" Operative="true">Sch. 3 para. 18(a)</CitationSubRef>
;
<Citation URI="http://www.legislation.gov.uk/id/wsi/2014/2718" id="cx1v5u872-00010" Class="WelshStatutoryInstrument" Year="2014" Number="2718" Title="The Social Services and Well-being (Wales) Act 2014 (Commencement No. 1) Order 2014">S.I. 2014/2718</Citation>
,
<CitationSubRef id="cx1v5u872-00011" CitationRef="cx1v5u872-00010" URI="http://www.legislation.gov.uk/id/wsi/2014/2718/article/2/b" SectionRef="article-2-b">art. 2(b)</CitationSubRef>
</Text>
</Para>
</Commentary>
<Commentary id="key-bb7914d3cd6230ab1fc8c42e45956059" Type="F">
<Para>
<Text>
Words in s. 9(3) inserted (1.11.2014) by
<Citation URI="http://www.legislation.gov.uk/id/anaw/2014/4" id="cx1v5u872-00018" Class="WelshNationalAssemblyAct" Year="2014" Number="4" Title="Social Services and Well-being (Wales) Act 2014">Social Services and Well-being (Wales) Act 2014 (anaw 4)</Citation>
,
<CitationSubRef id="cx1v5u872-00019" CitationRef="cx1v5u872-00018" URI="http://www.legislation.gov.uk/id/anaw/2014/4/section/199/2" SectionRef="section-199-2">s. 199(2)</CitationSubRef>
,
<CitationSubRef id="cx1v5u872-00020" CitationRef="cx1v5u872-00018" URI="http://www.legislation.gov.uk/id/anaw/2014/4/schedule/3/paragraph/18/b" SectionRef="schedule-3-paragraph-18-b" Operative="true">Sch. 3 para. 18(b)</CitationSubRef>
;
<Citation URI="http://www.legislation.gov.uk/id/wsi/2014/2718" id="cx1v5u872-00021" Class="WelshStatutoryInstrument" Year="2014" Number="2718" Title="The Social Services and Well-being (Wales) Act 2014 (Commencement No. 1) Order 2014">S.I. 2014/2718</Citation>
,
<CitationSubRef id="cx1v5u872-00022" CitationRef="cx1v5u872-00021" URI="http://www.legislation.gov.uk/id/wsi/2014/2718/article/2/b" SectionRef="article-2-b">art. 2(b)</CitationSubRef>
</Text>
</Para>
</Commentary>
<Commentary id="key-37a495b36c58fd57cc0df7590f7c6d69" Type="F">
<Para>
<Text>
Words in Pt. 2 heading inserted (1.11.2014) by
<Citation URI="http://www.legislation.gov.uk/id/anaw/2014/4" id="cx1wytg02-00031" Class="WelshNationalAssemblyAct" Year="2014" Number="4" Title="Social Services and Well-being (Wales) Act 2014">Social Services and Well-being (Wales) Act 2014 (anaw 4)</Citation>
,
<CitationSubRef id="cx1wytg02-00032" CitationRef="cx1wytg02-00031" URI="http://www.legislation.gov.uk/id/anaw/2014/4/section/199/2" SectionRef="section-199-2">s. 199(2)</CitationSubRef>
,
<CitationSubRef id="cx1wytg02-00033" CitationRef="cx1wytg02-00031" URI="http://www.legislation.gov.uk/id/anaw/2014/4/schedule/3/paragraph/14" SectionRef="schedule-3-paragraph-14" Operative="true">Sch. 3 para. 14</CitationSubRef>
;
<Citation URI="http://www.legislation.gov.uk/id/wsi/2014/2718" id="cx1wytg02-00034" Class="WelshStatutoryInstrument" Year="2014" Number="2718" Title="The Social Services and Well-being (Wales) Act 2014 (Commencement No. 1) Order 2014">S.I. 2014/2718</Citation>
,
<CitationSubRef id="cx1wytg02-00035" CitationRef="cx1wytg02-00034" URI="http://www.legislation.gov.uk/id/wsi/2014/2718/article/2/b" SectionRef="article-2-b">art. 2(b)</CitationSubRef>
</Text>
</Para>
</Commentary>
</Commentaries>
</Legislation>