C1C2Part 1F8THE CONSUMER ADVOCACY BODIES

Annotations:
Amendments (Textual)
F8

Pt. 1 heading substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 12(2) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)

Modifications etc. (not altering text)
C1

Pt. 1 power to apply (with modifications) conferred (26.10.2023) by Energy Act 2023 (c. 52), s. 334(2)(l), Sch. 18 para. 61(1)

C2

Pt. 1 power to extend (N.I.) conferred (26.10.2023) by Energy Act 2023 (c. 52), s. 334(2)(l), Sch. 18 para. 61(3)

Powers of investigation

I1 15 F1 Reference of postal matters to OFCOM

1

F5 A consumer advocacy body must refer any complaint within section 11(1)(a), or to which section 12(3) applies, to F2 the Office of Communications (“OFCOM”) if F6 that consumer advocacy body considers that—

a

the subject matter of the complaint indicates that F3a regulatory condition imposed under Part 3 of the Postal Services Act 2011 has been contravened,

b

the subject matter of the complaint is a referable matter, or

c

it is appropriate to do so.

2

F7 The consumer advocacy bodies and F4OFCOM must, from time to time, agree the descriptions of matters which are to be referred to F4OFCOM and, for the purposes of subsection (1)(b), a matter is a “referable matter” if it is of a description for the time being so agreed.