
Print Options
PrintThe Whole
Act
PrintThe Whole
Part
PrintThe Whole
Cross Heading
PrintThis
Section
only
Changes over time for: Section 43


Timeline of Changes
This timeline shows the different points in time where a change occurred. The dates will coincide with the earliest date on which the change (e.g an insertion, a repeal or a substitution) that was applied came into force. The first date in the timeline will usually be the earliest date when the provision came into force. In some cases the first date is 01/02/1991 (or for Northern Ireland legislation 01/01/2006). This date is our basedate. No versions before this date are available. For further information see the Editorial Practice Guide and Glossary under Help.
Version Superseded: 13/01/2022
Status:
Point in time view as at 01/04/2014. This version of this provision has been superseded.

Status
You are viewing this legislation item as it stood at a particular point in time. A later version of this or provision, including subsequent changes and effects, supersedes this version.
Note the term provision is used to describe a definable element in a piece of legislation that has legislative effect – such as a Part, Chapter or section.
Changes to legislation:
Consumers, Estate Agents and Redress Act 2007, Section 43 is up to date with all changes known to be in force on or before 03 March 2025. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.

Changes to Legislation
Changes and effects yet to be applied by the editorial team are only applicable when viewing the latest version or prospective version of legislation. They are therefore not accessible when viewing legislation as at a specific point in time. To view the ‘Changes to Legislation’ information for this provision return to the latest version view using the options provided in the ‘What Version’ box above.
43Standards for handling complaintsU.K.
This section has no associated Explanatory Notes
(1)A regulator must by regulations prescribe standards for the handling by its regulated providers of consumer complaints made to them.
(2)The regulations may prescribe standards in relation to all consumer complaints, or consumer complaints of a kind specified in the regulations.
(3)In particular, the regulations may specify a kind of consumer complaint by reference to the subject-matter of a complaint, or the description of person making a complaint.
(4)Regulations under this section may be made only with the consent of the Secretary of State.
(5)A regulator must make arrangements for securing that regulations made by it under this section are available to the public, by whatever means it considers appropriate.
(6)If a date is prescribed in relation to a regulator for the purposes of this subsection, from that date subsection (1) has effect in relation to that regulator as if, in that subsection, for “must” there were substituted “may”.
(7)In subsection (6) “prescribed” means prescribed by order made by the Secretary of State under this section.
(8)Before prescribing a date in relation to a regulator for the purposes of subsection (6), the Secretary of State must consult—
(a)the regulator,
[(b) Citizens Advice,
(ba) Citizens Advice Scotland, and]
(c)such other persons as the Secretary of State considers appropriate.
(9)This section does not apply to the Water Services Regulation Authority.
Textual Amendments
Commencement Information
Back to top