Part 6Legal Complaints
Jurisdiction and operation of the ombudsman scheme
I1125Jurisdiction of the ombudsman scheme
1
A complaint which relates to an act or omission of a person (“the respondent”) in carrying on an activity is within the jurisdiction of the ombudsman scheme if—
a
the complaint is not excluded from the jurisdiction of the scheme by section 126, or by scheme rules made under section 127,
b
the respondent is within section 128, and
c
the complainant is within section 128 and wishes to have the complaint dealt with under the scheme.
2
In subsection (1) references to an act or omission include an act or omission which occurs before the coming into force of this section.
3
The right of a person to make a complaint under the ombudsman scheme, and the jurisdiction of an ombudsman to investigate, consider and determine a complaint, may not be limited or excluded by any contract term or by notice.