Part 1The Care Quality Commission
Chapter 1Introductory
I15Statement on user involvement
1
The Commission must publish a statement describing how it proposes to—
a
promote awareness among service users and carers of its functions,
b
promote and engage in discussion with service users and carers about the provision of health and social care services and about the way in which the Commission exercises its functions,
c
ensure that proper regard is had to the views expressed by service users and carers, and
d
arrange for any of its functions to be exercised by, or with the assistance of, service users and carers.
2
The Commission may from time to time revise the statement and must publish any revised statement.
3
Before publishing the statement (or revised statement) the Commission must consult such persons as it considers appropriate.
4
In this section—
a
“service users” means people who use health or social care services, and
b
“carers” means people who care for service users as relatives or friends.