Part 2Regulation of Social Housing
Chapter 6Regulatory powers
Guidance
215Use of intervention powers
1I1
The regulator shall publish—
a
guidance about complaints to the regulator about the performance of registered providers, and
b
guidance about how it uses and intends to use powers under this Chapter and Chapter 7.
2I1
Guidance under subsection (1)(a) must, in particular, specify—
a
the procedure to be followed in making a complaint,
b
the criteria used by the regulator in deciding whether to investigate a complaint, and
c
periods within which the regulator aims to inform complainants of the result of complaints.
3
The regulator shall have regard to guidance under this section.
216I2Consultation
Before giving guidance under section 215 the regulator must consult—
a
one or more bodies appearing to it to represent the interests of registered providers,
F1aa
any body for the time being nominated under section 278A,
b
one or moreF2other bodies appearing to it to represent the interests of tenants,
c
one or more bodies appearing to it to represent the interests of local housing authorities,
d
the Audit Commission for Local Authorities and the National Health Service in England, and
e
the HCA.