This is the original version (as it was originally enacted).
(1)The regulator shall publish—
(a)guidance about complaints to the regulator about the performance of registered providers, and
(b)guidance about how it uses and intends to use powers under this Chapter and Chapter 7.
(2)Guidance under subsection (1)(a) must, in particular, specify—
(a)the procedure to be followed in making a complaint,
(b)the criteria used by the regulator in deciding whether to investigate a complaint, and
(c)periods within which the regulator aims to inform complainants of the result of complaints.
(3)The regulator shall have regard to guidance under this section.
Before giving guidance under section 215 the regulator must consult—
(a)one or more bodies appearing to it to represent the interests of registered providers,
(b)one or more bodies appearing to it to represent the interests of tenants,
(c)one or more bodies appearing to it to represent the interests of local housing authorities,
(d)the Audit Commission for Local Authorities and the National Health Service in England, and
(e)the HCA.
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