193[F1Standards relating to consumer matters]E+W
(1)The regulator may set standards for registered providers as to the nature, extent and quality of accommodation, facilities or services provided by them in connection with social housing.
(2)Standards under subsection (1) may, in particular, require registered providers to comply with specified rules about—
(a)criteria for allocating accommodation,
(b)terms of tenancies,
F2(c). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(d)maintenance,
(e)procedures for addressing complaints by tenants against landlords,
(f)methods for consulting and informing tenants,
(g)methods of enabling tenants to influence or control the management of their accommodation and environment,
[F3(ga)methods of assisting tenants to exchange tenancies,]
(h)policies and procedures required by section 218A of the Housing Act 1996 (c. 52) in connection with anti-social behaviour,
(i)landlords' contribution to the environmental, social and economic well-being of the areas in which their property is situated, and
(j)estate management.
(3)In setting standards the regulator shall have regard to the desirability of registered providers being free to choose how to provide services and conduct business.
Textual Amendments
F1 S. 193 heading substituted (1.4.2012) by Localism Act 2011 (c. 20), s. 240(2), Sch. 17 para. 4(2); S.I. 2012/628, art. 6(i) (with arts. 9 11 14 15 17)
F2S. 193(2)(c) repealed (1.4.2012) by Localism Act 2011 (c. 20), s. 240(2), Sch. 17 para. 4(3), Sch. 25 Pt. 27; S.I. 2012/628, art. 6(i)(j) (with arts. 9 11 14 15 17)
F3S. 193(2)(ga) inserted (15.1.2012) by Localism Act 2011 (c. 20), ss. 176(1), 240(2); S.I. 2012/57, art. 4(1)(s) (with arts. 6, 7, 9-11)
Commencement Information
I1S. 193 in force at 8.9.2008 by S.I. 2008/2358, art. 3(1)