215Use of intervention powersE+W
This section has no associated Explanatory Notes
(1)The regulator shall publish—
(a)guidance about complaints to the regulator about the performance of registered providers, and
(b)guidance about how it uses and intends to use powers under this Chapter and Chapter 7.
(2)Guidance under subsection (1)(a) must, in particular, specify—
(a)the procedure to be followed in making a complaint,
(b)the criteria used by the regulator in deciding whether to investigate a complaint, and
(c)periods within which the regulator aims to inform complainants of the result of complaints.
(3)The regulator shall have regard to guidance under this section.
Commencement Information
I1S. 215(1)(2) in force at 8.9.2008 by S.I. 2008/2358, art. 3(1)