Part 7The Office of Qualifications and Examinations Regulation
Chapter 2Functions in relation to qualifications
Recognised bodies: monitoring and enforcement
150Investigation of complaints
(1)
Ofqual may investigate, or make arrangements for the investigation of, complaints in relation to the award or authentication of a regulated qualification.
(2)
Arrangements made under subsection (1) may in particular include arrangements for the referral of complaints to an independent party.
(3)
“An independent party” means—
(a)
an individual who is not a member of Ofqual or Ofqual's staff, or
(b)
a body none of whose members is a member of Ofqual or Ofqual's staff.